TERMS & CONDITIONS

Effective Date: January 1, 2025

Company Name: 3Li Global

1 Acceptance of Terms

1.1 Agreement to Terms

By accessing, using, or purchasing any service from 3Li Global (“Company,” “we,” “our,” or “us”), you (“Client,” “Customer,” or “User”) agree to be bound by these Terms & Conditions (“T&C” or “Agreement”). These terms constitute a legally binding agreement between you and 3Li Global.

If you do not agree with these terms, you must not use our website, services, or make any payments.

1.2 Scope of Services

These Terms govern:

All digital services, IT solutions, consulting, and technical support provided by 3Li Global.
Any custom software, website development, CRM solutions, cloud services, data migration, or SEO work done on behalf of the client.
Any ongoing maintenance, hosting, and service contracts between the client and 3Li Global.
All payment transactions, project timelines, intellectual property rights, and legal obligations associated with our services.

1.3 Business-to-Business Agreement (B2B Model)

Our services are primarily designed for businesses, enterprises, and professionals. By entering into this agreement, you acknowledge that:

You are engaging with 3Li Global as a business entity and not as a consumer.
Consumer protection laws may not apply since this is a business-to-business (B2B) transaction.

1.4 Updates & Modifications

3Li Global reserves the right to update, modify, or amend these Terms at any time without prior notice.
Changes will be effective immediately upon being posted on our website.
It is the client’s responsibility to review the latest terms periodically.

By engaging with 3Li Global, you agree that all contracts, agreements, invoices, and communications may be provided electronically (via email, digital signature, or online portals).
You agree that electronic signatures shall be legally binding and equivalent to a physical signature.

1.6 Enforceability & Legality

This Agreement is legally binding in all jurisdictions where 3Li Global operates.
If any part of this Agreement is found invalid or unenforceable by a court of law, the remaining sections shall remain in full force and effect.

2 Payments & Billing

2.1 Payment Obligations

By purchasing any service from 3Li Global, you agree to pay all applicable fees as outlined in your service agreement or invoice. All payments must be made in full or as per the agreed-upon schedule before the commencement of work.

Payments cover only the services explicitly stated in the invoice or contract. Any additional requests or modifications may incur extra charges, which must be paid before implementation.

2.2 Accepted Payment Methods

We accept payments through the following secure channels:

Stripe (Credit/Debit Cards, Bank Transfers)
PayPal
Wire Transfer
Other Payment Gateways (subject to prior approval)

We do not accept:

Cash payments
Check payments (unless explicitly agreed upon in writing)
Cryptocurrency payments (unless specified in the agreement)

2.3 Non-Refundable Deposits

To initiate any project, we require a non-refundable deposit of at least 50% of the total project cost. This deposit ensures project commitment and covers our time, resources, and administrative costs.

The remaining balance must be paid before the final delivery or launch of the project. In cases where a payment plan is agreed upon, all scheduled payments must be completed on time.

2.4 Late Payments & Non-Payment

Payments must be made on or before the due date stated on the invoice.
A late fee of 5% per week will be applied to overdue invoices until the outstanding balance is paid in full.
Failure to complete payments may result in the suspension of services, including but not limited to:
Website/Software Access Restrictions
Hosting or Domain Suspension
Termination of CRM or Business Solutions
Legal Action for Non-Payment

2.5 No Refund Policy

All payments made to 3Li Global are final and non-refundable. We do not offer refunds for:

Client dissatisfaction with the completed work.
Change of business plans or strategy after work has commenced.
Failure to provide necessary materials, approvals, or feedback in a timely manner.
External factors (e.g., financial issues, business closure, third-party complications).

Refunds will only be considered if 3Li Global fails to deliver the services explicitly stated in the signed agreement, and only after internal review.

2.6 Chargebacks & Payment Disputes

Any chargeback filed through Stripe, PayPal, or banks will be considered a breach of contract.
Clients must contact support@3li.global before initiating any dispute.
If a chargeback is filed after service delivery, 3Li Global reserves the right to:
Pursue legal action for financial damages.
Report the dispute to debt collection agencies.
Restrict future engagements with the client.

2.7 Taxes & Additional Fees

Clients are responsible for any applicable taxes, transaction fees, or currency conversion costs imposed by financial institutions.
All pricing is exclusive of VAT, GST, or any other local taxes, unless explicitly stated.

2.8 Price Adjustments

3Li Global reserves the right to adjust service pricing based on market conditions, operational costs, or service expansions.
Clients under ongoing contracts will be notified in advance of any pricing changes affecting them.

3 No Refund Policy

3.1 Binding Agreement

By making a payment to 3Li Global, you acknowledge and agree that all fees and charges are final, non-refundable, and non-reversible under any circumstances, except as explicitly stated in this agreement. This policy applies to all services, subscriptions, consulting, and custom IT solutions provided by 3Li Global.

3.2 Non-Refundable Services

The following services are strictly non-refundable once initiated:

Custom Website & Software Development (including design, coding, and integrations)
CRM Setup, Implementation, & Support (including HubSpot, Zoho, Salesforce, Zendesk, and other platforms)
Data Migration & Integration Services
IT Consulting, Business Process Management, & Digital Strategy
SEO & Digital Marketing Services
Cloud Computing & Hosting Services
Ongoing Maintenance, Support, & Subscription Plans

3.3 Reasons Refunds Are Not Issued

Clients will not be eligible for a refund under the following circumstances:

Dissatisfaction with service quality after work has been delivered.
Change of business strategy, priorities, or project cancellation by the client.
Failure to provide necessary content, feedback, or approvals required for project completion.
External factors, including business downturns, financial difficulties, or third-party disruptions.
Misunderstanding or misinterpretation of service descriptions, inclusions, or expectations.
Failure to utilize services within the agreed time frame.

3.4 Limited Exceptions for Refunds

Refunds will only be considered in cases where:

3Li Global fails to deliver the services explicitly stated in the signed agreement.
A critical error or issue caused by 3Li Global prevents the client from using the service, and the issue is not resolved within 30 days of notification.
A refund request is submitted before any work has commenced.

All refund requests must be submitted in writing to billing@3li.global and will be reviewed on a case-by-case basis. Approval or denial of refund requests is at the sole discretion of 3Li Global.

3.5 Chargebacks & Fraudulent Refund Requests

Any chargeback, dispute, or unauthorized refund request initiated via Stripe, PayPal, or a financial institution will be treated as a breach of contract.
Clients must contact billing@3li.global before initiating any dispute.
If a chargeback is filed after services have been rendered, 3Li Global reserves the right to:
Take legal action to recover the disputed amount, along with damages and legal fees.
Report the dispute to collections agencies, affecting the client’s credit rating.
Blacklist the client from future services and partnerships.

3.6 Refund Processing

If a refund is granted under an approved exception, it will be processed within 30 business days via the original payment method.
Any refund issued will be subject to administrative and transaction processing fees.

3.7 Agreement & Waiver of Claims

By proceeding with payment, you:

Waive your right to request a refund outside the terms outlined above.
Acknowledge that all transactions are final and non-disputable.
Agree not to initiate chargebacks or payment disputes for valid transactions.

4 Chargebacks & Dispute Resolution

4.1 No Chargeback Policy

By purchasing any service from 3Li Global, you agree that all transactions are final and non-disputable. You waive your right to file a chargeback with your bank, credit card provider, PayPal, Stripe, or any other payment processor for any reason, including but not limited to:

Dissatisfaction with the service after it has been provided.
Changes in business plans or project scope after payment.
Failure to utilize the service within the agreed-upon timeframe.
Personal or financial difficulties that prevent further project continuation.
Disagreement with the payment terms outlined in this agreement.

Any attempt to dispute a legitimate charge will be considered fraudulent activity and a breach of contract.

4.2 Dispute Resolution Process

In the event of a concern or issue, clients must follow the dispute resolution process outlined below before attempting to take legal or financial action:

Step 1 – Contact Support: The client must first notify billing@3li.global in writing within 7 days of the issue and provide a detailed explanation.
Step 2 – Internal Review: 3Li Global will investigate and attempt to resolve the issue within 10 business days.
Step 3 – Negotiation & Resolution: If a resolution is possible, the client agrees to cooperate and allow sufficient time for rectification.
Step 4 – Final Decision: If no agreement is reached, 3Li Global will provide a final written statement explaining the decision.

4.3 Consequences of Filing a Chargeback

If a client files a chargeback with their payment provider without following the dispute resolution process, 3Li Global reserves the right to:

Immediately terminate all services related to the client’s project.
Revoke access to any delivered work, including websites, software, CRM configurations, and digital assets.
Pursue legal action against the client to recover the disputed amount, along with additional damages and legal fees.
Blacklist the client from future engagements and report them to fraud prevention networks.
Engage debt collection agencies to recover lost funds, which may impact the client’s credit rating.

4.4 Legal Action & Recovery of Funds

If a chargeback is filed and results in an unjustified reversal of funds, 3Li Global will take legal action to recover all amounts owed, including:
The original disputed amount.
Chargeback fees imposed by payment providers.
Legal and administrative costs associated with the dispute.
The client will be responsible for all costs associated with the dispute, and non-payment may result in enforcement through debt collection agencies or civil lawsuits.

4.5 Jurisdiction & Governing Law

All disputes, chargebacks, and legal matters related to transactions with 3Li Global shall be governed by the laws of United Arab Emirates. Any legal proceedings must be filed in the courts of United Arab Emirates, and clients waive the right to seek legal action in any other location.

4.6 Agreement to Dispute Terms

By proceeding with any payment to 3Li Global, you:

Acknowledge that chargebacks are strictly prohibited unless explicitly allowed under these terms.
Agree to first attempt resolution through direct communication before involving third-party financial institutions.
Understand that chargebacks will result in legal and financial consequences.

5 Project Timelines & Client Responsibilities

5.1 Project Timelines & Delivery Estimates

3Li Global strives to complete all projects within the estimated timeframes outlined in our agreements. However, project timelines are estimates and may be affected by:

Client responsiveness in providing necessary information, approvals, and feedback.
Scope changes requested by the client after project initiation.
Third-party dependencies, including external platforms, APIs, or hosting providers.
Unforeseen technical challenges or force majeure events (e.g., server outages, cyberattacks, natural disasters).

5.2 Client Responsibilities & Cooperation

To ensure a smooth workflow and on-time delivery, the client must:

Provide all required assets, information, and access credentials within the agreed timeframe.
Review and approve designs, prototypes, or deliverables within 3 business days of submission (unless a different timeframe is agreed upon).
Respond to inquiries, requests, and approvals promptly to prevent project delays.
Ensure decision-making authorities are available to provide approvals at necessary stages.
Respect agreed-upon project scope and avoid excessive revisions that go beyond the original agreement.

5.3 Delays Caused by the Client

If a client fails to provide necessary feedback, content, or approvals within 10 business days, the following may apply:

The project timeline will be extended accordingly.
If a delay exceeds 30 calendar days, 3Li Global reserves the right to suspend the project and may require an additional fee to resume work.
If a client remains unresponsive for 60 days, the project will be considered abandoned. No refunds will be issued, and any remaining balance will still be due.

5.4 Change Requests & Scope Adjustments

Any additional work or feature requests outside the original project scope will require a new written agreement and additional charges.
Change requests may result in adjusted timelines and delivery dates.
Minor revisions (within reasonable limits) will be accommodated, but excessive revisions or major changes may require additional fees.

5.5 Revisions & Approval Process

3Li Global offers up to 2 rounds of revisions (to be specified in the service contract).
Revisions must be requested within 5 business days of receiving a deliverable.
If no revision request is made within the specified timeframe, the deliverable will be considered final and approved.
Any additional revisions beyond the agreed limit will be charged at an hourly rate of $50 per hour.

5.6 Missed Deadlines & Compensation

3Li Global will make reasonable efforts to meet agreed timelines. However, we are not liable for losses due to project delays.
If delays occur due to 3Li Global's fault, we will provide additional support or service extensions as a goodwill gesture, but no monetary refunds will be issued.

5.7 Cancellation Due to Non-Performance

If a project is delayed due to:

Repeated failure of the client to provide required information, approvals, or feedback.
Non-payment of invoices beyond due dates.

3Li Global reserves the right to terminate the project without refund and pursue legal action for any unpaid amounts.

5.8 Project Completion & Handover

Once the project is completed and final payment is received, 3Li Global will provide all agreed deliverables, including source files, login credentials, and project documentation.
After the handover, 3Li Global is no longer responsible for maintenance, unless the client has an active support or maintenance plan.

6 Intellectual Property & Ownership

6.1 Ownership of Work & Deliverables

Upon full payment and successful completion of the project, 3Li Global grants the client ownership rights to the final deliverables as outlined in the agreement. This includes:

Custom-developed websites, software, CRM configurations, and digital assets specifically created for the client.
Marketing materials, graphics, and branding assets (if part of the contract).
Final versions of documents, reports, and analysis provided as part of the service.

However, the following remain the property of 3Li Global unless explicitly transferred:

Proprietary frameworks, libraries, source code, and technologies developed by 3Li Global before or during the project.
Third-party software, plugins, and tools used within the project, which are subject to their own licensing agreements.
Internal documentation, methodologies, strategies, and workflows created by 3Li Global.

6.2 Conditional Transfer of Ownership

Ownership is transferred only after full payment has been received.
Until full payment is made, 3Li Global retains all rights to the work, and the client may not use, modify, distribute, or claim ownership of any deliverables.
If a client fails to complete payment, 3Li Global has the right to suspend access to the deliverables, revoke licenses, or terminate services.

6.3 Use of Open-Source & Third-Party Software

If the project includes open-source components or third-party tools, they will be governed by their respective licenses.
The client acknowledges that third-party tools may have their own usage limitations, and 3Li Global is not liable for any restrictions imposed by third-party providers.
Licensing costs for premium third-party tools, plugins, or APIs are the responsibility of the client, unless explicitly included in the service agreement.

6.4 Portfolio & Marketing Usage

3Li Global retains the right to use completed work, including screenshots, case studies, and client logos, in its portfolio, marketing materials, and promotional content unless otherwise agreed in writing.
If the client requests confidentiality, they must formally notify 3Li Global in writing before project completion.

6.5 Client Responsibilities for Intellectual Property

The client guarantees that:

Any materials, logos, content, or trademarks provided to 3Li Global do not infringe on third-party rights.
They have legal permission to use all assets (e.g., stock photos, brand materials, documents) provided to 3Li Global for project completion.
They will not resell, redistribute, or modify proprietary elements of the project for commercial use without prior written consent.

6.6 Unauthorized Use & Legal Action

Any unauthorized duplication, resale, or redistribution of 3Li Global’s proprietary materials is strictly prohibited.
If a client attempts to claim ownership of 3Li Global’s proprietary work without full payment, legal action may be pursued to recover damages.

6.7 Transfer of Intellectual Property Rights

If a client wishes to purchase full exclusive ownership rights (including custom-developed frameworks, source code, and proprietary technology), this must be agreed upon in advance, and additional buyout fees may apply.

7 Confidentiality & Data Protection

7.1 Confidentiality Agreement

Both 3Li Global and the client agree to maintain strict confidentiality regarding any business, technical, or financial information exchanged during the course of the project. This includes but is not limited to:

Business strategies, operational workflows, and project details
Customer data, proprietary information, and trade secrets
Technical documentation, software architecture, and internal processes
Financial information, pricing, and contractual terms

All confidential information shall only be used for the purpose of executing the agreed-upon services and shall not be disclosed to any third party without prior written consent.

7.2 Client Data Protection & Security

3Li Global is committed to ensuring the security and integrity of all client data. We:

Use industry-standard encryption and security measures to protect sensitive information.
Restrict internal access to client data to only authorized personnel.
Maintain secure storage and backup solutions to prevent data loss.
Follow applicable data protection laws, including GDPR, CCPA, and other relevant regulations, where applicable.

7.3 Client Responsibilities in Data Protection

The client agrees to:

Provide only necessary access credentials required for the project.
Keep their own login credentials and sensitive data secure from unauthorized access.
Ensure compliance with applicable data protection laws when providing customer or business data for integration into 3Li Global’s services.
Inform 3Li Global immediately in case of any suspected data breach related to the services provided.

7.4 Handling of Sensitive Information

3Li Global does not store, process, or collect sensitive personal information such as credit card details, medical records, or government-issued IDs unless explicitly required by the project scope.
If the project requires handling Personally Identifiable Information (PII) or sensitive data, 3Li Global and the client will enter into a separate Data Processing Agreement (DPA) to define responsibilities and compliance measures.

7.5 Non-Disclosure Agreement (NDA) Option

If required, both parties may sign a formal Non-Disclosure Agreement (NDA) to further reinforce confidentiality obligations.
NDAs may include specific clauses restricting employees, subcontractors, or third-party vendors from accessing or using confidential information.

7.6 Data Retention & Deletion

Client data will be retained only for the duration necessary to complete the project or as required by law.
Upon completion or termination of services, clients may request data deletion or transfer within 30 days. After this period, 3Li Global reserves the right to permanently delete stored data.

7.7 Breach of Confidentiality & Legal Consequences

Any unauthorized disclosure, misuse, or loss of confidential information by either party will be considered a breach of contract.
3Li Global reserves the right to take legal action and seek damages if a client intentionally shares, misuses, or exploits proprietary or confidential information.
If a client suspects a breach of data security, they must report it to security@3li.global immediately.

8 Termination of Services

8.1 Termination by 3Li Global

3Li Global reserves the right to terminate services immediately and without refund under the following conditions:

Non-payment of invoices beyond the agreed due date.
Breach of contract or violation of any Terms & Conditions outlined in this agreement.
Client misconduct, including abusive behavior, fraud, or unethical business practices.
Unauthorized use of proprietary content, software, or digital assets owned by 3Li Global.
Failure to provide necessary project materials, approvals, or feedback within the agreed timeline, resulting in excessive delays.
Engagement in activities that could harm 3Li Global’s reputation, security, or compliance with laws.

In the event of termination:

All work delivered before termination remains the intellectual property of 3Li Global until full payment is received.
Any remaining balance on unpaid invoices will still be due and must be settled immediately.
Access to project files, hosting, CRM solutions, and services may be revoked until outstanding dues are cleared.

8.2 Termination by the Client

The client may terminate services by providing a written notice to support@3li.global with at least 30 days’ notice (unless stated otherwise in the service agreement).

If a client chooses to terminate:

Any payments already made are non-refundable.
The client remains liable for any unpaid balances as per the contract.
If the project is in progress, 3Li Global will provide only the completed portion of the work, and further work will be discontinued.
If the client is under a subscription or retainer agreement, they must fulfill any minimum contract term before cancellation.

8.3 Effect of Termination

Upon termination of services by either party:

All service access, hosting, and platform support may be discontinued.
3Li Global will provide final deliverables only if the client has cleared all outstanding dues.
The client must cease use of any proprietary tools, software, or assets owned by 3Li Global unless an explicit ownership transfer agreement exists.
If the project includes third-party licenses or hosting, the client must assume responsibility for transferring or maintaining those services.

8.4 Suspension of Services

If payment is overdue for more than 14 days, services may be suspended temporarily until the balance is cleared.
Suspended services will only be reinstated after full payment, and reinstatement may be subject to a reactivation fee.
If payment remains outstanding for more than 30 days, 3Li Global reserves the right to terminate services permanently.

8.5 Refunds & Final Payments

Termination of services does not qualify for a refund under any circumstances.
Clients are responsible for clearing any outstanding payments before project closure.
If a client requests data transfer, website migration, or backup services upon termination, additional service fees may apply.

8.6 Legal Consequences of Unlawful Termination

If the client terminates services without settling pending invoices, 3Li Global reserves the right to pursue legal action to recover damages.
If a client attempts to reverse payments or file a chargeback after service delivery, legal and collection actions will be taken.

9.1 Applicable Law

This agreement and any disputes or claims arising from it shall be governed by and construed in accordance with the laws of United Arab Emirates.

By engaging with 3Li Global, the client acknowledges and agrees that:

The laws of the selected jurisdiction shall apply, regardless of the client’s location or country of business registration.
Any legal claims, disputes, or actions must be filed in the courts of United Arab Emirates, and both parties agree to submit to the exclusive jurisdiction of these courts.

9.2 Dispute Resolution & Arbitration

Before taking legal action, both parties agree to attempt to resolve any dispute amicably through written communication and negotiation.
If an agreement cannot be reached, disputes may be settled through binding arbitration in United Arab Emirates.
The arbitration process will be conducted in English, and both parties will bear their own legal costs unless otherwise determined by the arbitrator.

9.3 International Clients & Cross-Border Disputes

For clients outside the governing jurisdiction, legal disputes must still be settled in United Arab Emirates.
3Li Global is not responsible for complying with local laws outside its designated jurisdiction. Clients outside this jurisdiction must ensure their own compliance with any applicable regulations.
If a client operates in a country with data protection laws (e.g., GDPR in the EU), they are responsible for ensuring compliance on their end.

9.4 Limitation of Legal Claims

Any legal claims or disputes must be filed within 12 months from the date of service delivery. After this period, the client waives their right to any legal claims.
3Li Global will not be liable for indirect, consequential, or incidental damages resulting from service use, project delays, or third-party failures.

9.5 Legal Costs & Recovery

If legal action is taken due to non-payment, breach of contract, or fraudulent chargebacks, the client shall be responsible for all associated legal fees, court costs, and attorney fees incurred by 3Li Global.
If 3Li Global prevails in a legal dispute, the client must reimburse all litigation-related costs.

10 Modifications to Terms

10.1 Right to Modify Terms

3Li Global reserves the right to update, amend, or modify these Terms & Conditions at any time without prior notice. Any modifications will become effective immediately upon:

Being posted on our official website (www.3li.global).
Being communicated via email or notification to active clients (where applicable).

Clients are responsible for reviewing these terms periodically to ensure compliance with any updates.

10.2 Scope of Modifications

Changes to these terms may include, but are not limited to:

Updates to payment policies, refund policies, or dispute resolution processes.
Adjustments to service offerings, pricing structures, or contract terms.
Revisions in compliance with new legal, regulatory, or industry standards.

10.3 Client Acknowledgment of Updates

By continuing to use 3Li Global’s services after any modifications, the client agrees to be bound by the updated Terms & Conditions. If a client disagrees with any modifications, their sole remedy is to cease using our services and notify us in writing.

10.4 No Retroactive Changes

Changes will not apply retroactively to services that were already paid for and completed under previous terms.
Any active subscription, retainer, or ongoing contract will be subject to the most recent version of these terms unless otherwise stated in a written agreement.

10.5 Exceptional Cases for Revisions

If significant changes are made that substantially impact existing contracts or service agreements, 3Li Global may provide prior notice and offer a transition period for compliance.

10.6 Disputes Over Modifications

Any disputes regarding modified terms will be handled according to the Governing Law & Jurisdiction clause in Section 9.
Clients cannot dispute updates after continuing to use the services beyond the effective date of the modification.

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