Deliver exceptional omnichannel support that builds customer loyalty and reduces resolution times. Dynamics 365 Customer Service empowers agents with AI-driven tools, unified case management, and self-service portals that scale with your business.

• Omnichannel engagement across chat, email, phone, and social
• AI-powered case routing and intelligent article suggestions
• SLA management with automated escalation workflows
• Self-service portals and knowledge base for customer empowerment

Orchestrate personalized customer journeys across every touchpoint to drive engagement and conversion. Dynamics 365 Marketing enables data-driven campaigns with real-time segmentation, event management, and lead nurturing automation.

• Multi-channel journey orchestration with real-time triggers
• AI-powered content recommendations and A/B testing
• Event management for webinars and in-person conferences
• Lead scoring and nurturing with seamless sales handoff

Optimize your field operations with intelligent scheduling, IoT-enabled proactive maintenance, and mobile-first technician tools. Dynamics 365 Field Service transforms reactive break-fix models into predictive, customer-centric service delivery.

• AI-optimized scheduling and resource assignment
• IoT integration for predictive maintenance alerts
• Mobile technician app with offline capabilities
• Customer self-service scheduling and real-time tracking

Manage your entire business from finance and supply chain to sales and project management in a single cloud ERP solution. Business Central connects teams and processes with real-time visibility and built-in intelligence for smarter decision-making.

• Financial management with automated bank reconciliation
• Inventory and warehouse management with demand forecasting
• Project management with budgeting and time tracking
• Multi-currency and multi-entity support for regional operations