Microsoft Dynamics 365 Consulting & Implementation Experts
Trusted Microsoft Partner Serving Dubai, UAE & Saudi Arabia
Unlock the full potential of Microsoft Dynamics 365 to unify your sales, service, finance, and operations on a single intelligent platform. From initial strategy and licensing to deployment and optimization, 3Li Global delivers end-to-end Dynamics 365 solutions that modernize how you operate and compete — backed by deep Microsoft expertise and regional knowledge across the UAE and Saudi Arabia.
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Dynamics 365 Applications We Implement
Need help choosing the right Dynamics 365 module?
Accelerate your revenue growth with AI-powered sales intelligence that helps your team close deals faster. Dynamics 365 Sales provides a complete CRM solution that unifies pipeline management, relationship tracking, and predictive insights on one platform.
- AI-driven lead scoring and opportunity prioritization
- Visual pipeline management with customizable sales stages
- Relationship analytics and health scoring for key accounts
- Seamless integration with Microsoft Teams and Outlook
Deliver exceptional omnichannel support that builds customer loyalty and reduces resolution times. Dynamics 365 Customer Service empowers agents with AI-driven tools, unified case management, and self-service portals that scale with your business.
- Omnichannel engagement across chat, email, phone, and social
- AI-powered case routing and intelligent article suggestions
- SLA management with automated escalation workflows
- Self-service portals and knowledge base for customer empowerment
Orchestrate personalized customer journeys across every touchpoint to drive engagement and conversion. Dynamics 365 Marketing enables data-driven campaigns with real-time segmentation, event management, and lead nurturing automation.
- Multi-channel journey orchestration with real-time triggers
- AI-powered content recommendations and A/B testing
- Event management for webinars and in-person conferences
- Lead scoring and nurturing with seamless sales handoff
Optimize your field operations with intelligent scheduling, IoT-enabled proactive maintenance, and mobile-first technician tools. Dynamics 365 Field Service transforms reactive break-fix models into predictive, customer-centric service delivery.
- AI-optimized scheduling and resource assignment
- IoT integration for predictive maintenance alerts
- Mobile technician app with offline capabilities
- Customer self-service scheduling and real-time tracking
Manage your entire business from finance and supply chain to sales and project management in a single cloud ERP solution. Business Central connects teams and processes with real-time visibility and built-in intelligence for smarter decision-making.
- Financial management with automated bank reconciliation
- Inventory and warehouse management with demand forecasting
- Project management with budgeting and time tracking
- Multi-currency and multi-entity support for regional operations
Build a resilient, agile supply chain with AI-driven demand planning, warehouse automation, and end-to-end visibility. Dynamics 365 Supply Chain Management helps you anticipate disruptions, optimize inventory, and deliver on customer promises.
- AI-powered demand forecasting and inventory optimization
- Warehouse management with automated task execution
- Vendor collaboration portal and procurement automation
- Quality management with inspection and compliance tracking
Why Most ERP & CRM Transformations Struggle
Without a certified implementation partner, even the most powerful business platform becomes underutilized shelfware.
of digital transformation initiatives fail to reach their stated goals due to poor planning, change resistance, and inadequate partner selection
Siloed Business Systems
Finance, sales, service, and operations run on disconnected platforms with no unified view of the business — creating data duplication, reconciliation nightmares, and conflicting reports that undermine executive decision-making.
Manual Process Bottlenecks
Critical workflows rely on spreadsheets, email approvals, and manual data entry between systems — slowing order processing, delaying financial close, and introducing costly errors that compound across departments.
Poor Operational Visibility
Without real-time dashboards across finance, inventory, and customer operations, leadership cannot identify performance gaps, forecast accurately, or respond to market changes before competitors do.
Outgrown Legacy ERP
On-premise ERP systems lack cloud scalability, mobile access, and AI capabilities — forcing workarounds, blocking remote collaboration, and requiring expensive infrastructure maintenance that diverts IT resources from innovation.
Dynamics 365 Pricing Plans
Official Microsoft Dynamics 365 pricing across Sales and Customer Service. Paid yearly.
Dynamics 365 Sales Professional
Core sales force automation for businesses.
- Lead and Opportunity Management
- Product Catalog and Price Lists
- Sales Forecasting
- Microsoft 365 Integration
Dynamics 365 Sales Enterprise
Complete sales solution with advanced customisation.
- Everything in Professional
- Contextual AI Insights
- Relationship Analytics
- Sales Playbooks and Sequences
Dynamics 365 Sales Premium
Sales Enterprise plus AI-driven insights.
- Everything in Enterprise
- Predictive Lead and Opportunity Scoring
- AI-Guided Selling
- Relationship Intelligence
Microsoft Relationship Sales
Dynamics 365 Sales Enterprise plus LinkedIn Sales Navigator.
Requires a 10-seat minimum.
- Everything in Sales Enterprise
- LinkedIn Sales Navigator Integration
- Relationship Intelligence
- InMail and Lead Recommendations
Microsoft Partner Licensing Discounts
As a trusted Microsoft partner, we may be able to offer exclusive licensing discounts on your Dynamics 365 subscription. Contact our team to check your eligibility and potentially save on your annual Microsoft investment.
Discount availability varies by edition, deal size, and region. Our team will work with you to find the best pricing and licensing structure for your organization.
The Microsoft Dynamics 365 Ecosystem
We help you select and implement the right combination of Dynamics 365 modules, Power Platform tools, and Azure services to build a unified enterprise platform that drives measurable business outcomes.
Power Platform
Microsoft Power Platform extends Dynamics 365 with low-code application development, robotic process automation, intelligent virtual agents, and advanced business intelligence — enabling citizen developers to build solutions without writing code.
Key capabilities
- Power Apps for custom business applications with drag-and-drop design
- Power Automate for workflow automation and robotic process automation
- Power BI for interactive dashboards and real-time analytics
- Power Virtual Agents for AI-powered chatbots and virtual assistants
- Dataverse for unified data storage across all Microsoft business apps
- AI Builder for no-code AI models and document processing
How We Implement Dynamics 365
A proven six-step methodology refined across enterprise Dynamics 365 projects — delivering implementations that your teams actually adopt and your business relies on to grow.
Discovery & Assessment
We conduct a comprehensive analysis of your existing business processes, data landscape, technology stack, and licensing requirements — identifying high-impact Dynamics 365 use cases, integration needs, and quick wins that align with your strategic objectives across the UAE and Saudi Arabia.
Solution Architecture
Our certified architects design the optimal Dynamics 365 configuration including entity models, security roles, business rules, Power Platform extensions, and Azure integration architecture — ensuring every decision supports scalability, compliance, and long-term growth.
Configuration & Development
We configure Dynamics 365 to match your exact requirements — building custom entities, model-driven apps, Power Automate flows, business process flows, and plugin extensions using best practices for maintainability and upgrade compatibility.
Data Migration & Integration
We migrate your data from legacy ERPs, CRMs, spreadsheets, and disparate systems into Dynamics 365 with zero data loss — while connecting Dynamics to your finance tools, marketing platforms, and line-of-business applications through Azure Logic Apps and APIs.
Training & Deployment
We deliver role-based training programs, create user documentation, and deploy a change management strategy that drives real adoption — ensuring your finance, sales, service, and operations teams are confident and productive from day one of go-live.
Optimization & Scale
Post-launch, we continuously optimize your Dynamics 365 environment through health checks, new module rollouts, Power Platform enhancements, and quarterly business reviews — expanding your platform capabilities as your organization evolves and grows.
What We Deliver
End-to-end Microsoft Dynamics 365 services covering every phase of your business platform journey — from initial implementation and data migration to custom development and ongoing managed support.
We deliver multi-module implementations spanning Sales, Customer Service, Business Central, Field Service, and Supply Chain Management — with integrated data models, Power Platform extensions, Azure integrations, and user experiences tailored to your unique business processes across the UAE and Saudi Arabia.
Whether you are moving from Dynamics AX, Dynamics NAV, SAP, Oracle, Salesforce, or upgrading from on-premise to cloud, we handle data mapping, cleansing, migration, validation, and user retraining — minimizing downtime and maximizing the value of your historical business records.
Our developers build custom plugins, business process flows, Power Apps canvas and model-driven applications, PCF components, and Azure Function integrations — following Microsoft development best practices with proper solution layering, ALM, and upgrade-safe patterns.
We design and implement integrations using Azure Logic Apps, Power Automate, Dual-write, Data Export Service, and custom APIs — enabling real-time data synchronization between Dynamics 365 and SAP, Oracle, Shopify, Magento, payment gateways, and custom applications across every industry.
Our training methodology includes role-based workshops for finance, sales, service, and admin teams, interactive documentation, video tutorials, a Dynamics 365 champions program, and ongoing office hours — ensuring adoption rates above 90% within the first quarter of go-live.
Our managed services include dedicated admin support, monthly health checks, Power Platform optimization, new feature rollouts, user management, Microsoft release wave readiness reviews, and strategic quarterly business reviews aligned with your growth objectives.
Our Dynamics 365 Impact
Proven results across 150+ Microsoft Dynamics 365 projects in the Middle East
Implementations, migrations, and customizations delivered across the region
Average adoption rate across our Dynamics 365 client implementations
Average improvement in process efficiency within 6 months of go-live
Average rating from post-project client surveys
Why Dynamics 365 with 3Li Global
Certified expertise, regional knowledge, and a commitment to your success
Certified Microsoft Experts
Our team holds multiple Microsoft certifications across Dynamics 365, Power Platform, and Azure. We bring deep technical knowledge and proven methodology to every engagement.
Regional Market Knowledge
Based in Dubai with operations across the UAE and Saudi Arabia, we understand Middle Eastern business processes, VAT regulations, multi-currency requirements, and regional compliance needs.
End-to-End Delivery
From initial assessment through post-launch optimization, we handle every phase of your Dynamics 365 journey — so you have a single trusted partner for the entire platform lifecycle.
Adoption-First Approach
We don't just configure Dynamics 365 — we ensure your teams actually use it. Our adoption methodology drives real behavioral change, measurable ROI, and sustainable long-term platform value.
Trusted Microsoft Partner
Microsoft Dynamics 365 FAQ
Answers to common questions about Dynamics 365 implementation, licensing, and our consulting services
A focused Dynamics 365 implementation typically takes 6-16 weeks depending on scope and complexity. A single-module deployment like Sales Professional for a small team can go live in 6-8 weeks, while multi-module enterprise implementations spanning Business Central, Sales, and Customer Service with data migrations and integrations may take 12-20 weeks. During our discovery phase, we provide a detailed project timeline with clear milestones so you know exactly what to expect.
The right module depends on your core business needs. Dynamics 365 Sales is ideal for organizations focused on pipeline management and revenue growth. Customer Service suits companies needing omnichannel support and case management. Business Central is perfect for SMBs requiring a complete cloud ERP covering finance, inventory, and operations. Many clients combine multiple modules for a unified platform. Our consultants provide a free assessment to recommend the best-fit licensing and module combination for your specific requirements and budget.
Absolutely. We specialize in migrations from SAP, Oracle, Dynamics AX, Dynamics NAV, Salesforce, HubSpot, Zoho, and even spreadsheet-based systems. Our data migration methodology includes thorough mapping, deduplication, cleansing, transformation, validation, and test imports before the final cutover — ensuring zero data loss and minimal business disruption during the transition.
Dynamics 365 natively integrates with the entire Microsoft ecosystem. You can track emails and schedule meetings from Outlook, collaborate on deals through Microsoft Teams, analyze data in Excel and Power BI, automate workflows with Power Automate, and build custom apps with Power Apps — all without leaving the Microsoft environment. Azure services extend capabilities further with AI, IoT, and advanced analytics.
Yes. We offer comprehensive managed services packages that include dedicated admin support, monthly health checks, Power Platform optimization, new feature development, user management, and quarterly business reviews. We also provide Microsoft release wave readiness assessments to help you adopt new capabilities as they become available. Many of our clients partner with us on an ongoing basis to keep their Dynamics 365 environment running optimally.
Yes, Dynamics 365 is fully localized for the Middle East market. It supports Arabic language interfaces, right-to-left layouts, multi-currency transactions including AED and SAR, UAE VAT compliance, Saudi Zakat reporting requirements, and regional data residency options through Microsoft Azure data centres in the UAE. Our team has deep experience configuring Dynamics 365 specifically for GCC regulatory and business requirements.
A focused Dynamics 365 implementation typically takes 6-16 weeks depending on scope and complexity. A single-module deployment like Sales Professional for a small team can go live in 6-8 weeks, while multi-module enterprise implementations spanning Business Central, Sales, and Customer Service with data migrations and integrations may take 12-20 weeks. During our discovery phase, we provide a detailed project timeline with clear milestones so you know exactly what to expect.
The right module depends on your core business needs. Dynamics 365 Sales is ideal for organizations focused on pipeline management and revenue growth. Customer Service suits companies needing omnichannel support and case management. Business Central is perfect for SMBs requiring a complete cloud ERP covering finance, inventory, and operations. Many clients combine multiple modules for a unified platform. Our consultants provide a free assessment to recommend the best-fit licensing and module combination for your specific requirements and budget.
Absolutely. We specialize in migrations from SAP, Oracle, Dynamics AX, Dynamics NAV, Salesforce, HubSpot, Zoho, and even spreadsheet-based systems. Our data migration methodology includes thorough mapping, deduplication, cleansing, transformation, validation, and test imports before the final cutover — ensuring zero data loss and minimal business disruption during the transition.
Dynamics 365 natively integrates with the entire Microsoft ecosystem. You can track emails and schedule meetings from Outlook, collaborate on deals through Microsoft Teams, analyze data in Excel and Power BI, automate workflows with Power Automate, and build custom apps with Power Apps — all without leaving the Microsoft environment. Azure services extend capabilities further with AI, IoT, and advanced analytics.
Yes. We offer comprehensive managed services packages that include dedicated admin support, monthly health checks, Power Platform optimization, new feature development, user management, and quarterly business reviews. We also provide Microsoft release wave readiness assessments to help you adopt new capabilities as they become available. Many of our clients partner with us on an ongoing basis to keep their Dynamics 365 environment running optimally.
Yes, Dynamics 365 is fully localized for the Middle East market. It supports Arabic language interfaces, right-to-left layouts, multi-currency transactions including AED and SAR, UAE VAT compliance, Saudi Zakat reporting requirements, and regional data residency options through Microsoft Azure data centres in the UAE. Our team has deep experience configuring Dynamics 365 specifically for GCC regulatory and business requirements.
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Ready to Transform Your Business with Dynamics 365?
Whether you're implementing Dynamics 365 for the first time, migrating from a legacy ERP, or optimizing your existing environment — our certified Microsoft consultants are ready to help you succeed.
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Sharjah, United Arab Emirates - +971 50 765 9634
- hello@3li.global