Front Customer Operations Platform Consulting & Implementation
Trusted Front Partner Serving Dubai, UAE & Saudi Arabia
Unify your team communication and customer operations on the platform built for collaboration. From shared inboxes and omnichannel messaging to workflow automation and analytics, 3Li Global delivers end-to-end Front solutions that transform how your teams manage customer conversations — backed by deep platform expertise and regional knowledge across the UAE and Saudi Arabia.
Get Front Consultation
Centralize every customer conversation across email, SMS, social media, and messaging into a single collaborative workspace. Shared inboxes eliminate silos and ensure every message is visible, assigned, and resolved by the right team member.
- Unified inbox combining email, SMS, WhatsApp, and social channels
- Message assignment with clear ownership and accountability tracking
- Internal comments and @mentions for real-time team collaboration
- Collision detection to prevent duplicate replies on conversations
Engage customers in real time with embedded live chat and messaging directly from your website or app. Front's chat functionality integrates seamlessly into shared inboxes so agents never lose context between channels.
- Embeddable live chat widget for websites and web applications
- Seamless handoff between chat, email, and other channels
- Canned responses and message templates for faster replies
- Chat routing rules to direct conversations to specialized teams
Eliminate repetitive tasks and enforce consistent processes with Front's powerful rules engine. Automated workflows route conversations, trigger actions, and enforce SLA compliance without manual intervention.
- Rule-based routing to automatically assign messages by criteria
- SLA alerts and escalation triggers for time-sensitive conversations
- Auto-tagging and categorization for conversation organization
- Scheduled reminders and follow-up automation for pending items
Gain complete visibility into team performance, response times, and customer satisfaction with built-in analytics dashboards. Front's reporting tools help leaders identify bottlenecks and optimize operations with data-driven decisions.
- Team and individual performance dashboards with key metrics
- Response time and resolution time tracking across all channels
- Customer satisfaction (CSAT) surveys and sentiment analysis
- Custom report builder with export and scheduling capabilities
Access complete customer context within every conversation without switching between tools. Front's built-in CRM and contact management surfaces account details, interaction history, and custom data fields alongside every message.
- Unified contact profiles with full conversation history
- Custom fields and tags for segmentation and prioritization
- Account-level views for managing company-wide relationships
- Integration with external CRMs for enriched customer context
Why Team Communication Breaks Down at Scale
Without a unified customer operations platform, growing teams lose control of conversations and deliver fragmented experiences.
of employee time is wasted switching between disconnected communication tools and searching for customer context
Scattered Customer Conversations
Teams juggle separate tools for email, chat, social media, and messaging — losing conversation context, duplicating replies, and delivering inconsistent responses that frustrate customers and erode trust.
Disconnected Team Collaboration
Without a shared workspace, team members forward emails, CC colleagues, and use side channels to coordinate — creating communication chaos, version confusion, and slow handoffs that delay resolution times.
Zero Visibility into Operations
Leadership cannot track response times, identify overloaded team members, or measure customer satisfaction without unified analytics — making it impossible to optimize staffing or improve service quality.
Manual & Repetitive Workflows
Agents spend hours manually sorting, tagging, and routing messages instead of helping customers. Without automation, SLA deadlines are missed, follow-ups fall through the cracks, and operational costs spiral upward.
Front Pricing Plans
Official Front pricing for Starter, Professional, and Enterprise plans.
Starter
Essential capabilities to get started with single-channel support.
Billed annually
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
- No-code public knowledge base
- Up to 10 seats
Professional
Enhanced automation and reporting for omnichannel support.
Billed annually
- Everything in Starter
- Omnichannel (email, SMS, social, WhatsApp)
- Macros and up to 20 automation rules
- Advanced analytics
- Multiple workspaces, SSO, and SCIM
- Up to 50 seats
Enterprise
Advanced AI tools to accelerate resolution and elevate CX.
Billed annually. Only available on annual billing.
- Everything in Professional
- Unlimited rules and macros
- Multi-language knowledge base
- Custom roles and permissions
- AI Copilot, QA, and CSAT included
- Unlimited workspaces
Front Partner Discounts Available
As a trusted Front consulting partner, we may be able to offer exclusive licensing discounts on your Front subscription. Contact our team to check your eligibility and potentially save on your annual Front investment.
Discount availability varies by plan, seat count, and region. Our team will work with you to find the best pricing for your organization.
The Front Ecosystem
We help you select and implement the right combination of Front features, integrations, and channel configurations to build a unified customer operations platform that drives measurable results.
Front Integrations Ecosystem
Front connects with the tools your team already uses, creating a unified workspace that eliminates context-switching and keeps all customer data accessible within every conversation.
Key capabilities
- Salesforce, HubSpot, and Pipedrive CRM integrations for customer context
- Slack and Microsoft Teams for internal team notifications and escalations
- Jira and Asana for task creation and project tracking from conversations
- Shopify and Stripe for e-commerce order lookup and payment details
- Zapier and Make for connecting 5,000+ apps without custom code
- Custom webhooks for triggering actions in proprietary business systems
How We Implement Front
A proven six-step methodology refined across dozens of Front deployments — delivering implementations that your teams embrace and your customers experience immediately.
Discovery & Assessment
We conduct a comprehensive analysis of your existing communication workflows, channel mix, team structure, and technology stack — identifying high-impact Front use cases, integration requirements, and quick wins that align with your customer operations strategy.
Solution Design
Our consultants design the optimal Front configuration including shared inbox architecture, routing rules, automation workflows, tag taxonomy, and integration architecture — ensuring every decision supports team scalability and operational efficiency.
Configuration & Customization
We configure Front to match your exact requirements — building shared inboxes, automation rules, SLA policies, tag structures, custom contact fields, canned responses, and role-based permissions with best-practice architecture.
Integration & Migration
We migrate your data from legacy email systems, help desks, and CRM platforms into Front with zero data loss — while connecting Front to your CRM, project management, e-commerce, and business applications through native integrations and APIs.
Training & Go-Live
We deliver role-based training for agents, team leads, and administrators, create operational documentation and runbooks, and deploy a change management strategy that drives real adoption from day one of go-live.
Optimization & Scaling
Post-launch, we continuously optimize your Front workspace through workflow audits, automation enhancements, analytics reviews, and quarterly business reviews — expanding your customer operations capabilities as your team and customer base grow.
What We Deliver
End-to-end Front services covering every phase of your customer operations journey — from initial implementation and data migration to workflow design and ongoing managed support.
We deliver comprehensive implementations covering shared inbox architecture, omnichannel configuration, automation rules, analytics setup, and team onboarding — with workflows tailored to your unique communication processes across the UAE and Saudi Arabia.
Whether you are moving from Zendesk, Intercom, Help Scout, Gmail shared inboxes, or Outlook distribution lists, we handle data mapping, conversation history migration, contact import, automation rebuilding, and team retraining — minimizing downtime and maximizing adoption.
Our consultants design intelligent routing rules, SLA escalation workflows, auto-tagging systems, assignment logic, and notification triggers — ensuring every conversation reaches the right person at the right time with the right context.
We design and implement integrations using Front's native marketplace, REST APIs, webhooks, and middleware platforms — enabling real-time data synchronization between Front and Salesforce, HubSpot, Shopify, Jira, Slack, and custom applications.
Our training methodology includes role-based workshops for agents and managers, interactive documentation, video walkthroughs, a Front champions program, and ongoing office hours — ensuring adoption rates above 90% within the first month of go-live.
Our managed services include workspace health checks, automation tuning, new feature rollouts, user management, Front release readiness reviews, analytics optimization, and strategic quarterly business reviews aligned with your growth objectives.
Our Front Impact
Proven results across 75+ Front projects in the Middle East
Implementations, migrations, and workflow optimizations delivered
Average improvement in first-response time after implementation
Reduction in repetitive tasks through workflow automation
Average rating from post-project client surveys
Why Front with 3Li Global
Platform expertise, regional knowledge, and a commitment to your customer operations success
Front Platform Experts
Our team brings deep expertise across every Front capability — from shared inbox architecture and omnichannel configuration to advanced workflow automation and API integrations. We deliver solutions built on proven best practices.
Regional Market Knowledge
Based in Dubai with operations across the UAE and Saudi Arabia, we understand Middle Eastern business communication norms, multilingual requirements, and regional compliance standards that impact customer operations.
End-to-End Delivery
From initial assessment to post-launch optimization, we handle every phase of your Front journey — so you have a single partner for the entire customer operations transformation lifecycle.
Adoption-First Approach
We don't just configure Front — we ensure your teams actually use it. Our adoption methodology drives real behavioral change through hands-on training, workflow design, and ongoing coaching that maximizes your ROI.
Trusted Front Partner
Front FAQ
Answers to common questions about Front implementation and our consulting services
A focused Front implementation typically takes 2-6 weeks depending on complexity. A standard shared inbox setup for a small team can go live in 1-2 weeks, while enterprise-grade implementations with multi-team architectures, advanced automation workflows, CRM integrations, and data migrations may take 4-8 weeks. During our discovery phase, we provide a detailed project timeline with clear milestones so you know exactly what to expect.
The right plan depends on your team size, automation needs, and integration requirements. Starter works well for small teams that need shared inboxes and basic routing. Growth suits organizations that need CRM integration and advanced analytics. Scale is ideal for companies with 20+ agents requiring SLA management and custom roles. Premier is designed for enterprises with 50+ users needing dedicated support and compliance features. Our consultants provide a free assessment to recommend the best-fit plan for your needs.
Absolutely. We specialize in migrations from Zendesk, Intercom, Help Scout, Freshdesk, Gmail shared inboxes, Outlook distribution lists, and other communication platforms. Our migration methodology includes thorough conversation history mapping, contact import, tag and label transfer, automation rebuilding, and parallel testing before the final cutover — ensuring zero data loss and minimal disruption to your team's daily operations.
Front is a customer operations platform built around team collaboration, not ticketing. Unlike traditional help desks that convert emails into tickets, Front preserves the natural email experience while adding shared visibility, assignment, and automation. Unlike CRMs focused on pipeline management, Front focuses on managing customer conversations across all channels in a collaborative workspace. This makes Front ideal for teams that communicate with customers through email, chat, SMS, and social media and need seamless internal collaboration.
Yes. Front integrates with virtually any business application through multiple methods — native integrations with Salesforce, HubSpot, Pipedrive, and 100+ tools in the Front marketplace, REST APIs for custom integrations, webhooks for event-driven automation, and middleware platforms like Zapier and Make for connecting 5,000+ additional apps. We have experience integrating Front with CRMs, e-commerce platforms, project management tools, ERP systems, and custom applications across every industry.
Yes. We offer comprehensive managed services packages that include dedicated admin support, monthly workspace health checks, automation optimization, new feature rollouts, user management, analytics reviews, and quarterly business reviews. Many of our clients partner with us on an ongoing basis to keep their Front workspace running optimally and evolving as their customer operations scale and their team grows.
A focused Front implementation typically takes 2-6 weeks depending on complexity. A standard shared inbox setup for a small team can go live in 1-2 weeks, while enterprise-grade implementations with multi-team architectures, advanced automation workflows, CRM integrations, and data migrations may take 4-8 weeks. During our discovery phase, we provide a detailed project timeline with clear milestones so you know exactly what to expect.
The right plan depends on your team size, automation needs, and integration requirements. Starter works well for small teams that need shared inboxes and basic routing. Growth suits organizations that need CRM integration and advanced analytics. Scale is ideal for companies with 20+ agents requiring SLA management and custom roles. Premier is designed for enterprises with 50+ users needing dedicated support and compliance features. Our consultants provide a free assessment to recommend the best-fit plan for your needs.
Absolutely. We specialize in migrations from Zendesk, Intercom, Help Scout, Freshdesk, Gmail shared inboxes, Outlook distribution lists, and other communication platforms. Our migration methodology includes thorough conversation history mapping, contact import, tag and label transfer, automation rebuilding, and parallel testing before the final cutover — ensuring zero data loss and minimal disruption to your team's daily operations.
Front is a customer operations platform built around team collaboration, not ticketing. Unlike traditional help desks that convert emails into tickets, Front preserves the natural email experience while adding shared visibility, assignment, and automation. Unlike CRMs focused on pipeline management, Front focuses on managing customer conversations across all channels in a collaborative workspace. This makes Front ideal for teams that communicate with customers through email, chat, SMS, and social media and need seamless internal collaboration.
Yes. Front integrates with virtually any business application through multiple methods — native integrations with Salesforce, HubSpot, Pipedrive, and 100+ tools in the Front marketplace, REST APIs for custom integrations, webhooks for event-driven automation, and middleware platforms like Zapier and Make for connecting 5,000+ additional apps. We have experience integrating Front with CRMs, e-commerce platforms, project management tools, ERP systems, and custom applications across every industry.
Yes. We offer comprehensive managed services packages that include dedicated admin support, monthly workspace health checks, automation optimization, new feature rollouts, user management, analytics reviews, and quarterly business reviews. Many of our clients partner with us on an ongoing basis to keep their Front workspace running optimally and evolving as their customer operations scale and their team grows.
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Ready to Transform Your Customer Operations with Front?
Whether you're starting fresh, migrating from another platform, or optimizing your existing Front workspace — our expert consultants are ready to help you deliver exceptional customer experiences.
- Address
- Business Center, Sharjah Publishing City,
Sharjah, United Arab Emirates - +971 50 765 9634
- hello@3li.global