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Service Delivery Policy

At 3LI GLOBAL®, we specialize in delivering advanced digital and cloud-based solutions, including CRM systems, ERP implementations, AI-driven platforms, and enterprise software services. This Service Delivery Policy outlines how our solutions are delivered, managed, and supported to ensure transparency, reliability, and protection for both our clients and our organization.

1. Nature of Services

All solutions and services offered by 3LI GLOBAL® are digital and intangible in nature. We do not offer or deliver any physical goods or products. Our services are delivered remotely using secure digital channels, project management systems, and communication tools agreed upon with the client.

Examples include:

  • Custom CRM and ERP deployments
  • Cloud computing and infrastructure setup
  • Data analytics and AI automation
  • Integration and technical support services

2. Project Initiation

Service delivery begins only after:

  1. A formal proposal or agreement has been accepted by both parties.
  2. The initial payment or deposit (as defined in the agreement) has been received and confirmed.
  3. Project requirements and scope have been formally documented and approved.

Upon commencement, 3LI GLOBAL assigns a dedicated project manager or technical lead to coordinate deliverables, timelines, and communication.

3. Delivery Timelines

Each project follows a custom delivery schedule determined by its size, complexity, and client requirements. Estimated timelines are communicated clearly in the proposal or statement of work (SOW).

While 3LI GLOBAL makes every effort to adhere to agreed deadlines, we reserve the right to adjust delivery timelines in cases of:

  • Client-side delays (e.g., incomplete data, approvals, or feedback)
  • Force majeure events (e.g., power failures, natural disasters, or major internet disruptions)
  • Changes in project scope or third-party dependencies

Any adjustments will be formally communicated in writing.

4. Delivery Method

All deliverables, reports, or system access credentials are provided digitally through secure means, such as:

  • Encrypted email communication
  • Secure client portals
  • Authorized cloud repositories (e.g., Google Drive, AWS, or Microsoft Azure)

Access credentials, source code, or project materials are handed over only upon completion of agreed payments as outlined in the contract.

5. Client Responsibilities

To ensure smooth delivery, clients are responsible for:

  • Providing timely approvals, feedback, and required access credentials.
  • Ensuring that provided information is accurate and complete.
  • Maintaining data backups of their systems before integrations or deployments.

3LI GLOBAL will not be held responsible for issues arising from client delays, inaccurate information, or third-party system limitations.

6. Post-Delivery Support

After service delivery, clients may receive technical support or maintenance as specified in the project agreement or SLA (Service Level Agreement). Any additional support beyond the agreed period will be subject to new terms and fees.

7. Limitations of Liability

3LI GLOBAL ensures all reasonable care, best practices, and due diligence in delivering services. However, the company shall not be liable for:

  • Any indirect, incidental, or consequential damages.
  • Data loss or service interruptions beyond its control.
  • Failures caused by third-party platforms, hosting providers, or client-side misconfigurations.

8. Policy Updates

3LI GLOBAL reserves the right to amend or update this policy periodically to reflect operational or legal changes. The latest version will always be available on our official website at www.3li.globalwww.3li.global.