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“Companies that deliver strong omnichannel experiences retain 89% of their customers, compared to just 33% for companies with weak omnichannel strategies.”
— McKinsey Retail Practice, 2024In-store, online, and mobile channels running independently. Customers see different prices, different stock levels, and cannot buy online and return in-store. Sales teams have no visibility across channels.
Unified commerce platform with consistent pricing, synchronized inventory, and seamless customer experiences across every touchpoint. Buy-online-pickup-in-store, endless aisle, and unified cart across all channels.
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A leading fashion retail chain with 25 stores and a growing e-commerce presence was struggling with disconnected sales channels, inconsistent inventory, and no unified view of their customers. We implemented Salesforce Commerce Cloud integrated with their existing POS and warehouse systems, delivering a true omnichannel experience in 14 weeks.
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