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“Legacy BSS/OSS systems are the primary barrier to digital transformation, yet only 25% of operators have achieved end-to-end integration across subscriber management, billing, network analytics, and customer engagement.”
— Telecom Digital Transformation Report, 2024Subscriber data scattered across disconnected billing, provisioning, and support systems. No unified view of subscriber history, usage patterns, or service interactions. Onboarding taking days with manual processes and fragmented handoffs.
End-to-end subscriber management from acquisition through onboarding, service activation, usage monitoring, upsell, and retention — with automated workflows that reduce manual touchpoints and a single 360-degree subscriber view across every channel.
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A major GCC telecom operator with over 5 million subscribers was losing market share due to high churn rates and slow time-to-market for new service bundles. We implemented Salesforce Communications Cloud with AI-driven churn prediction, integrated their legacy BSS with a modern CRM layer, and deployed omnichannel subscriber engagement — reducing churn by 38% and cutting new service launch timelines from 12 weeks to 6 weeks within the first two quarters.
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