Certified Salesforce Partner

Salesforce Consulting & Implementation Experts

Certified Salesforce Partner Serving Dubai, UAE & Saudi Arabia

Unlock the full potential of the world's #1 CRM platform. From initial strategy and architecture to ongoing optimization, 3Li Global delivers end-to-end Salesforce solutions that transform how you sell, service, and market — backed by certified expertise and deep regional knowledge across the UAE and Saudi Arabia.

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Salesforce Products We Implement

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Empower your sales team with a complete CRM solution that streamlines pipeline management, accelerates deal velocity, and delivers accurate forecasting — so your reps spend more time selling and less time on admin.

Visual pipeline management with drag-and-drop deal stages
AI-powered lead scoring and opportunity prioritization
Territory management and quota assignment automation
Mobile-optimized sales app for field teams on the go

Deliver exceptional customer support at scale with intelligent case management, self-service portals, and omnichannel routing that ensures every customer inquiry reaches the right agent instantly.

Automated case management with escalation rules and SLA tracking
AI-powered knowledge base with intelligent article suggestions
Omnichannel routing across email, chat, phone, and social media
Service level agreement monitoring and compliance dashboards

Orchestrate personalized customer journeys across every channel — from email and SMS to social media and advertising — with data-driven campaigns that increase engagement and conversion rates.

Journey Builder for multi-step, trigger-based customer experiences
Email Studio with dynamic content and A/B testing capabilities
Social media marketing, listening, and engagement management
Campaign analytics with attribution modeling and ROI tracking

Launch and scale digital commerce experiences for B2B and B2C customers with a unified platform that handles storefronts, order management, merchandising, and payments seamlessly.

B2B and B2C storefront design with responsive templates
Centralized order management and fulfillment workflows
AI-driven merchandising and product recommendations
Secure payment gateway integration and multi-currency support

Transform your Salesforce data into actionable intelligence with predictive analytics, AI-powered recommendations, and interactive dashboards that give leadership real-time visibility across every metric.

Einstein AI predictions for lead conversion and deal closure
Custom dashboards and real-time executive reporting
Automated insights with natural language explanations
Einstein Recommendations for next-best-action guidance

Extend Salesforce beyond CRM with custom applications, workflow automation, and enterprise integrations that connect your entire technology ecosystem into a unified data platform.

Custom objects, fields, and Lightning page layouts
Flow automation for complex business processes and approvals
MuleSoft integration for connecting ERP, finance, and legacy systems
AppExchange solution evaluation, installation, and configuration

The CRM Challenge

Why Most Salesforce Implementations Fail

Without the right implementation partner, even the most powerful CRM platform becomes shelfware.

63%Implementation Failure Rate

of CRM implementations fail to meet expectations due to poor planning and adoption strategies

Fragmented Customer Data

Sales, marketing, and support teams operate from disconnected systems with no unified view of the customer — resulting in missed upsell opportunities, duplicated outreach, and inconsistent experiences that erode trust.

Disconnected Processes

Manual handoffs between departments create bottlenecks, data entry errors, and approval delays that slow your sales cycle and frustrate both customers and internal teams trying to collaborate.

Limited Visibility & Reporting

Without centralized analytics, leadership cannot accurately track pipeline health, forecast revenue, or identify performance bottlenecks until it is too late to course-correct effectively.

Slow User Adoption

Teams resist change when new CRM systems are poorly configured, unintuitive, or misaligned with their actual workflows — leading to shadow processes, spreadsheet workarounds, and wasted license spend.

Salesforce Pricing Plans

Official Salesforce pricing across Sales, Service, and Marketing clouds. Billed annually unless stated otherwise.

Free Suite

The simple CRM suite with sales, service, and marketing for a maximum of 2 users.

Lead, Account, Contact, and Opportunity Management
Connected Slack Conversations
Simple Email Marketing

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Starter Suite

The smart CRM suite with even more sales, service, marketing — plus commerce.

$25

USD/User/Month

Billed monthly or annually

Everything in Free Plus Unlimited Users
Built-in Sales Flows and Lead Routing
AI Automatically Syncs Emails, Events and Contacts
Dynamic Email Marketing and Analytics

Try for Free

Pro Suite

The flexible CRM with more automation and customisation across sales, service, marketing and commerce.

$100

USD/User/Month

Billed annually

Everything in Starter Plus Greater Customisation and Automation
Sales Quoting and Forecasting
Access to AppExchange
Premier Support (add-on)

Try for Free

Enterprise

The CRM for sales with more flexibility and web API.

$175

USD/User/Month

Billed annually

Everything in Pro Suite plus Advanced Pipeline Management & Deal Insights
Conversation Intelligence
Agentforce

Try for Free

Unlimited

The CRM for sales with intelligent automation and developer support built in.

$350

USD/User/Month

Billed annually

Everything in Enterprise plus Predictive AI
Conversation Intelligence and Sales Engagement
Premier Success Plan and Full Sandbox

Try for Free

Agentforce 1 Sales

The complete Sales CRM with built-in AI and unified data. One platform that does it all.

$550

USD/User/Month

Billed annually

Everything in Unlimited, plus our full suite of AI
Unmetered Agentforce usage for employees
Salesforce Spiff, Sales Planning, Sales Programmes, Salesforce Maps, Tableau Next and Slack Enterprise+
1M Flex Credits & 2.5M Data Cloud Credits per org every year

Authorized Salesforce Reseller Discounts

As a certified Salesforce consulting partner, we may be able to offer exclusive licensing discounts on your Salesforce subscription. Contact our team to check your eligibility and potentially save on your annual Salesforce investment.

Check Discount Eligibility

Discount availability varies by edition, deal size, and region. Our team will work with you to find the best pricing for your organization.

The Salesforce Ecosystem

We help you select and implement the right combination of Salesforce products, integrations, and analytics tools to build a unified platform that drives measurable business outcomes.

Salesforce Clouds

The core Salesforce cloud products that power sales, service, marketing, and commerce operations for businesses of every size — from startups to global enterprises.

Key capabilities

Sales Cloud for pipeline management and revenue forecasting
Service Cloud for omnichannel customer support and case resolution
Marketing Cloud for personalized journey orchestration and campaigns

Commerce Cloud for B2B and B2C digital storefront experiences
Experience Cloud for customer and partner portal development
Revenue Cloud for CPQ, billing, and subscription management

Our Methodology

How We Implement Salesforce

A proven six-step methodology refined across 200+ Salesforce projects — delivering implementations that your teams actually adopt and your business relies on to grow.

Phase 01

Discovery & Assessment

We conduct a comprehensive analysis of your existing business processes, data landscape, and technology stack — identifying high-impact Salesforce use cases, integration requirements, and quick wins that align with your strategic goals.

Start Your Salesforce Journey

Discovery & Assessment

Solution Design

Our architects design the optimal Salesforce configuration including data models, automation rules, user roles, security settings, and integration architecture — ensuring every decision supports scalability and long-term growth.

Build & Configure

We configure Salesforce to match your exact requirements — building custom objects, Lightning pages, Flow automations, Apex triggers, and Lightning Web Components with clean, maintainable code and best practices.

Data Migration & Integration

We migrate your data from legacy CRMs, spreadsheets, and disparate systems into Salesforce with zero data loss — while connecting Salesforce to your ERP, marketing tools, and business applications through MuleSoft and APIs.

Training & Deployment

We deliver role-based training programs, create user documentation, and deploy a change management strategy that drives real adoption — ensuring your team is confident and productive from day one of go-live.

Optimization & Growth

Post-launch, we continuously optimize your Salesforce org through health checks, new feature rollouts, automation enhancements, and quarterly business reviews — expanding your CRM capabilities as your business evolves.

Start Your Salesforce Journey

What We Deliver

End-to-end Salesforce services covering every phase of your CRM journey — from initial implementation and data migration to custom development and ongoing managed support.

We deliver multi-cloud implementations spanning Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud — with integrated data models, automation frameworks, and user experiences tailored to your unique business processes across the UAE and Saudi Arabia.

Whether you are moving from HubSpot, Zoho, Dynamics, or upgrading from Salesforce Classic to Lightning, we handle data mapping, cleansing, migration, validation, and user retraining — minimizing downtime and maximizing the value of your historical records.

Our developers build custom triggers, complex Flow automations, Lightning Web Components, Visualforce pages, and RESTful integrations — following Salesforce development best practices with proper governor limit management, bulkification, and test coverage.

We design and implement integrations using MuleSoft, REST/SOAP APIs, middleware platforms, and native Salesforce connectors — enabling real-time data synchronization between Salesforce and SAP, Oracle, NetSuite, Microsoft, and custom applications.

Our training methodology includes role-based workshops for sales, service, and admin teams, interactive documentation, video tutorials, a Salesforce champions program, and ongoing office hours — ensuring adoption rates above 90% within the first quarter.

Our managed services include dedicated admin support, monthly health checks, automation optimization, new feature rollouts, user management, Salesforce release readiness reviews, and strategic quarterly business reviews aligned with your growth objectives.

Our Salesforce Impact

Proven results across 200+ Salesforce projects in the Middle East

200+

Salesforce Projects

Implementations, migrations, and customizations delivered

98%

User Adoption Rate

Average adoption rate across our client implementations

40%

Sales Increase

Average pipeline growth within 6 months of go-live

4.8/5

Client Satisfaction

Average rating from post-project client surveys

Why Salesforce with 3Li Global

Certified expertise, regional knowledge, and a commitment to your success

Certified Salesforce Experts

Our team holds multiple Salesforce certifications across Sales Cloud, Service Cloud, Marketing Cloud, and Platform. We bring deep technical knowledge to every engagement.

Regional Market Knowledge

Based in Dubai with operations across the UAE and Saudi Arabia, we understand Middle Eastern business processes, regulations, and customer expectations.

End-to-End Delivery

From initial assessment to post-launch optimization, we handle every phase of your Salesforce journey — so you have a single partner for the entire lifecycle.

Adoption-First Approach

We don't just configure Salesforce — we ensure your teams actually use it. Our adoption methodology drives real behavioral change and measurable ROI.

Trusted Salesforce Partner

Salesforce Consulting Partner

Certified Partner

Sales Cloud Specialist

Specialist

Service Cloud Specialist

Specialist

200+

Projects Delivered

15+

Certifications

Years Experience

Salesforce FAQ

Answers to common questions about Salesforce implementation and our services

How long does a typical Salesforce implementation take?

A focused Salesforce implementation typically takes 4-12 weeks depending on complexity. A single-cloud deployment for a small team can go live in 4-6 weeks, while multi-cloud enterprise implementations with data migrations, custom development, and integrations may take 12-16 weeks. During our discovery phase, we provide a detailed project timeline with clear milestones so you know exactly what to expect.

Which Salesforce edition is right for my business?

The right edition depends on your team size, feature requirements, and growth plans. Starter Suite works well for small teams under 10 users who need basic CRM. Professional suits growing businesses that need pipeline and forecast management. Enterprise is ideal for organizations requiring workflow automation, territory management, and custom app development. Our consultants provide a free assessment to recommend the best-fit edition for your specific needs and budget.

Can you migrate our data from another CRM to Salesforce?

Absolutely. We specialize in CRM migrations from HubSpot, Zoho, Pipedrive, Microsoft Dynamics, SugarCRM, and even spreadsheet-based systems. Our data migration methodology includes thorough mapping, deduplication, cleansing, validation, and test imports before the final cutover — ensuring zero data loss and minimal business disruption during the transition.

Do you provide ongoing Salesforce support after implementation?

Yes. We offer comprehensive managed services packages that include dedicated admin support, monthly health checks, automation optimization, new feature development, user management, and quarterly business reviews. Many of our clients partner with us on an ongoing basis to keep their Salesforce org running smoothly and evolving with their business needs.

What Salesforce certifications does your team hold?

Our team holds over 15 active Salesforce certifications spanning multiple clouds and specializations, including Salesforce Administrator, Platform Developer I and II, Sales Cloud Consultant, Service Cloud Consultant, Marketing Cloud Specialist, and Integration Architecture Designer. We maintain our certifications through continuous education and stay current with every Salesforce release.

Can Salesforce integrate with our existing tools?

Yes. Salesforce integrates with virtually any business application through multiple methods — MuleSoft for enterprise-grade API connectivity, native REST and SOAP APIs for custom integrations, AppExchange connectors for popular tools like SAP, Oracle, QuickBooks, and Slack, and middleware platforms for complex orchestration scenarios. We have experience integrating Salesforce with ERP systems, marketing tools, payment gateways, and custom applications across every industry.