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Your CRM is a living system that needs ongoing care. Our managed services team becomes an extension of your organization—providing expert support, optimization, and strategic guidance without the overhead of a full-time administrator.
Get Your Free AssessmentYou're not alone. These challenges lead to wasted investments, frustrated teams, and missed opportunities.
Not because of bad technology, but because of inadequate ongoing support and optimization after go-live.
Your CRM was implemented, but now nobody knows how to maintain it. Changes pile up, users get frustrated, and your investment sits underutilized.
Hiring a dedicated CRM administrator costs $80K-$150K/year plus benefits. For most organizations, that's overkill for their actual support needs.
You only touch your CRM when something breaks. There's no time for optimization, new features, or staying current with platform updates.
Initial training happened, but new hires figure it out themselves. Users develop workarounds instead of using the system correctly.
We don't just fix problems—we prevent them. Our managed services team becomes an extension of your organization, providing the expertise you need to maximize your CRM investment month after month.
See What's IncludedWe don't wait for things to break. Our team monitors your CRM health, identifies optimization opportunities, and implements improvements before problems impact your business.
Get access to certified specialists across all major platforms without the cost of full-time hires. From basic support to complex customization—we've got you covered.
CRM vendors release new features constantly. We stay current so you don't have to, rolling out improvements that keep your system ahead of the curve.
Everything you need to keep your CRM running at peak performance—without the overhead of a full-time administrator.
Day-to-day support for user questions, troubleshooting, and issue resolution. Our team responds quickly to keep your operations running smoothly.
User management, permission updates, field changes, and configuration adjustments. We handle the administrative tasks so you don't have to.
Continuous improvement of automations, workflows, and processes based on user feedback and evolving business needs.
Regular deduplication, data cleanup, and quality monitoring to maintain your CRM as a reliable single source of truth.
Ongoing training for new hires, refresher sessions for existing users, and guidance on new features as platforms evolve.
Quarterly business reviews to align your CRM with evolving business goals, identify improvement opportunities, and plan enhancements.
Expert managed services for the CRM platforms your business depends on. Our certified specialists handle ongoing support, optimization, and training—so you don't need a full-time admin.
HubSpot
Salesforce
Zendesk
Pipedrive
Zoho CRMA systematic approach to managed services—from onboarding to ongoing optimization.
We review your current CRM setup, document your processes, and identify immediate optimization opportunities.
We create runbooks for your specific configuration, establish communication channels, and set up monitoring.
We tackle the most impactful optimizations first—data cleanup, workflow fixes, and user pain points.
Day-to-day support, user training, and issue resolution. Your team has experts on-call when they need help.
Monthly health checks, performance monitoring, and proactive improvements to keep your CRM running at peak efficiency.
Quarterly business reviews to align CRM capabilities with evolving goals and plan major enhancements.
Real outcomes from our managed services engagements.
vs. full-time CRM administrator
Because we deliver real value
For priority support requests
Available for system-down issues
Skip the $80K-$150K/year cost of a full-time CRM administrator. Get expert support at a fraction of the price with no gaps for vacation or illness.
Our clients typically save 40% compared to in-house alternatives while getting access to a team of specialists instead of a single generalist.
No more piling up change requests or frustrated users. Our team handles the day-to-day so your CRM stays reliable and responsive.
Quick response times mean issues get resolved fast—before they impact your business operations.
CRM vendors release new features constantly. We stay current so you don't have to, evaluating what's valuable and rolling out improvements.
Your system evolves with your business instead of becoming outdated and limiting.
Ongoing training, documentation, and support ensure your team actually uses the CRM effectively—not just logging in to check a box.
Higher adoption means better data, which means better decisions across your organization.
Your CRM is a living system that needs ongoing care. Without dedicated expertise, even the best implementations gradually decline—data quality erodes, adoption drops, and new features go unused. But hiring a full-time CRM administrator often isn't cost-effective, especially for small and mid-sized organizations.
Our managed services give you access to certified CRM experts at a fraction of the cost of a full-time hire. We become an extension of your team—handling the technical work so your people can focus on what they do best. With specialists across HubSpot, Salesforce, Zendesk, Pipedrive, and Zoho, we support your entire CRM ecosystem.
Get ongoing CRM support with 3Li Global
Straight answers to what you're probably wondering.
Managed services pricing is based on scope and platform complexity. Essential tier: $1,500-$3,000/month for basic support and administration. Professional tier: $3,000-$6,000/month for comprehensive support and optimization. Enterprise tier: $6,000-$15,000/month for dedicated resources and strategic partnership. Compare this to a full-time CRM administrator ($80K-$150K/year) plus benefits, training, and coverage gaps.
We offer monthly, quarterly, and annual agreements. Most clients start with a 3-month initial term to allow time for onboarding and value demonstration. After the initial term, you can continue month-to-month or lock in better rates with annual commitments. We don't trap you with long contracts—we earn your business every month.
Response times depend on issue severity. Critical (system down): 2-4 hour response, 24/7 availability. High (major functionality impacted): 4-8 hour response during business hours. Normal (questions, minor issues): Same business day response. Low (enhancement requests, training): Within 2 business days. All SLAs are documented in your service agreement.
Our Professional and Enterprise tiers include dedicated points of contact who learn your business and become familiar with your specific CRM configuration. For Essential tier, you have access to our shared support team who follow documented procedures for your account. Either way, you won't be explaining your setup from scratch on every call.
Yes—many clients use different platforms for different purposes (e.g., Salesforce for sales, Zendesk for support). We provide unified managed services across your entire CRM ecosystem, with experts in each platform coordinating to ensure seamless operations.
Simple—schedule a free consultation. We discuss your current CRM situation, pain points, and support needs. We review your system to understand complexity and scope. We recommend a service tier and provide a detailed proposal. If there's a fit, we onboard within 1-2 weeks. Click 'Get in touch' below to get started.
Managed services pricing is based on scope and platform complexity. Essential tier: $1,500-$3,000/month for basic support and administration. Professional tier: $3,000-$6,000/month for comprehensive support and optimization. Enterprise tier: $6,000-$15,000/month for dedicated resources and strategic partnership. Compare this to a full-time CRM administrator ($80K-$150K/year) plus benefits, training, and coverage gaps.
We offer monthly, quarterly, and annual agreements. Most clients start with a 3-month initial term to allow time for onboarding and value demonstration. After the initial term, you can continue month-to-month or lock in better rates with annual commitments. We don't trap you with long contracts—we earn your business every month.
Response times depend on issue severity. Critical (system down): 2-4 hour response, 24/7 availability. High (major functionality impacted): 4-8 hour response during business hours. Normal (questions, minor issues): Same business day response. Low (enhancement requests, training): Within 2 business days. All SLAs are documented in your service agreement.
Our Professional and Enterprise tiers include dedicated points of contact who learn your business and become familiar with your specific CRM configuration. For Essential tier, you have access to our shared support team who follow documented procedures for your account. Either way, you won't be explaining your setup from scratch on every call.
Yes—many clients use different platforms for different purposes (e.g., Salesforce for sales, Zendesk for support). We provide unified managed services across your entire CRM ecosystem, with experts in each platform coordinating to ensure seamless operations.
Simple—schedule a free consultation. We discuss your current CRM situation, pain points, and support needs. We review your system to understand complexity and scope. We recommend a service tier and provide a detailed proposal. If there's a fit, we onboard within 1-2 weeks. Click 'Get in touch' below to get started.
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Book a free 30-minute consultation. We'll review your current CRM setup, identify quick wins, and show you exactly how managed services can help—whether you work with us or not. No pitch, no pressure, just actionable insights.